ECU Service Requests | Link Engine ManagementLink Engine Management

ECU Service Requests

Instructions For Completing A Service Request

  1. You must first contact Link Technical Support, which can be via email or phone. Our team will decide if the ECU needs to be returned.
  2. If the ECU is to be returned, the Tech Support team will supply you a Service Repair Form to be filled out. ECU’s received by us without a completed Service Repair Form first will not be accepted.

 

Service Expectations

We operate Servicing and Technical Support between the hours of 8:30am to 5:00pm (NZST) Monday to Friday. We are closed for weekends and public holidays. There is a two week shutdown over the Christmas and New Year holiday period.

 

Our Service Department offers the following:

  • G1 Product –  Limited testing, repairs and reconfiguring or upgrades. Minimum charge $150 then by the hour.
  • G2 and G3 Product – Testing and repairs. Minimum charge $150* then charged by the hour.
  • G4, V44, V88 – Testing and repairs. Minimum charge $150* then by the hour (when not covered by warranty)
  • G4+, i44, i88 – Testing and repairs. Minimum charge $150* then by the hour (when not covered by warranty)
  • EMX ECUs (pre G1) are not supported or serviceable.

 

Turn around time on these repairs and servicing are typically no longer than:

  • G1 – 14 working days from receipt of ECU
  • G2/3 – 7 working days from receipt of ECU
  • G4, V44, V88 – 4 working days from receipt of ECU
  • G4+, i44, i88 – 3 working days from receipt of ECU

 

In cases where additional time is required to resolve an issue, we will advise of the delay that could be expected.

*All pricing is excluding tax and/or duty and is in New Zealand dollars.

Privacy Preference Center

Necessary

These are used to provide the basic functionality of this site, such as remembering your preferences.

gdpr, MCPopupClosed, __zlcmid

Analytics

These cookies are used to analyse your visit to our site and give us an idea of how people use our site.

_gat_UA-69001475-1, _ga, _gid